VidConvo

Refund policy

December 6th, 2025

1. Refund Eligibility


1.1 Refund Window

  • You may request a refund within 14 days of your initial purchase date.
  • For specific products or plans, a different refund window may apply (e.g., enterprise plans).

1.2 Valid Reasons for a Refund

Refunds will be considered for the following reasons:

  • Technical Issues: The product consistently fails to function as advertised, despite reasonable attempts to resolve issues through our support channels.
  • Non-Delivery of Promised Features: Key advertised features or functionalities are missing or not functioning as described.
  • Unclear Marketing or Sales Practices: The product was materially misrepresented, leading to significant misunderstanding of its capabilities.
  • Billing Errors (optional): Incorrect charges, duplicate charges, or missing payment notifications.

1.3 Reasons for Ineligibility

Refunds will not be granted for the following reasons:

  • Change of Mind / No Longer Needed: You no longer want or need the product.
  • Minor Issues: Issues that can be resolved through customer support.
  • Inadequate Review: Failure to review product features and functionality before purchase.
  • Non-Refundable Items (optional): Specific items or services such as setup fees or custom integrations.

2. Refund Review Process

  • All refund requests are thoroughly reviewed to determine if they meet the eligibility criteria.
  • VidConvo reserves the right to deny refund requests that do not comply with this policy.
  • In some cases, alternative solutions may be offered (e.g., product credits or future discounts).

3. How to Request a Refund

  1. Contact our support team at [email protected] within the refund window.
  2. Provide your name, email address, order/invoice number, and a detailed explanation of your refund request.
  3. Our team will review your request and respond within 3 business days.

4. Refund Processing Time

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited back to your original payment method.

5. Additional Notes

  • This Refund Policy may be updated periodically; please review it from time to time.
  • This policy does not limit any consumer rights provided under applicable law.